The VetSkill Level 2 Certificate for Veterinary Receptionists is an online course for people who are working or volunteering in a veterinary reception setting.

The course will teach you the knowledge and practical skills needed to work as a veterinary receptionist. You will learn about customer service, communication, administration and supporting veterinary clients. You will study online and complete at least 200 hours of practical experience in a veterinary reception setting.

All course materials are provided through our Virtual Learning Environment (VLE), and you will receive support from a distance learning tutor and a mentor in your workplace.

Key facts

• Study method: Online learning
• College attendance: None required. However, please note you will need to travel to one of our UK centres (in Huntingdon, North London or Leeds) for the final examination.
• Duration: 6–12 months
• Start date: Start at any time
• Location: Study from the UK or overseas
• Support: You will have an online tutor to support you during the course

If you have any questions about the course please contact us.

Entry Requirements

To study this course, you will need to:

• Be working or volunteering in a reception role in a veterinary practice for at least 8 hours per week, with the support of your practice
• Have a practice manager, head receptionist, registered veterinary nurse or veterinary surgeon who can be your mentor throughout the course
• Be able to read, write and speak English, as all course materials and assessments are in English
• Have access to a PC or laptop with a reliable internet connection for online learning

Content

You will study:

1. Assisting with the supply of veterinary products
   Learn about ordering and receiving veterinary medicines products, providing information to clients and knowing when to refer clients to a veterinary professional for advice.
2. Maintenance of a veterinary reception area
   Learn how to manage the reception desk and waiting area, understand basic animal behaviour and support clients who are dealing with the death of an animal.
3. Principles and practice of veterinary reception
   Develop your communication and administration skills, including making appointments, explaining veterinary services, maintaining accurate records and processing payments.
4. Working safely in a veterinary practice
   Understand common hazards and risks in a veterinary practice, health and safety requirements and what to do when you identify a hazard.
5. Essentials of veterinary terminology
   Learn common veterinary terms, including words used to describe animal anatomy, body functions, medicines and clinical care.

You will complete an online portfolio and a short multiple-choice examination. You can take the examination at our Huntingdon, North London or Leeds centre, or online from your home or workplace with remote invigilation.

Fees

Course fee for UK students: £1,650
Course fee for overseas students: £2,275
Awarding Body fee: £179*

Course fees must be paid in full before the course begins.

*The awarding body fee is payable by all students or employers. It is charged at cost and may change.